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By booking a session here, you confirm you understand and agree to Integral Psychotherapy's cancellation and payment policies below.

 

 

Cancellation policy

While things happen out of our control, the following cancellation policy is in place to ensure our work together remains positive, respectful and connected. Mitigating circumstances will be reviewed on a case by case basis.

If you need to cancel or reschedule an appointment please contact me as soon as you know.

Rescheduling:

Free of charge prior to the day of your scheduled appointment. 
Same day changes may incur a 50% fee if made less than 6 hours prior to your session.

Cancellation:

50% of the appointment fee will be charged to you if the cancellation is made prior to the day of your scheduled first appointment.

100% will be payable should you need to cancel on the same day.

Payment and settling your account

Full payment is required at the conclusion of your session.
Accounts can be settled by

  • Visa or MasterCard where payments will be taken using the secure Stripe payment gateway
  • Cash directly to me
  • Bank transfer
Payment terms and conditions

Where card transactions are declined by your issuer a $5 fee per declined transaction per day will be applied until payment is successfully completed.

Where payment is late or delayed, Integral Psychotherapy may refuse further sessions or decline a booking unless payment in advance is received.

Concession sessions will attract a surcharge for card payment. Please ask for applicable fee.